Boulder Crest Foundation
  • Bluemont, VA, USA
  • Salary
  • Full Time

401K, PTO, Medical Insurance, Dental Insurance

Job summary

The Guest Relations Specialist (GRS) of Boulder Crest Foundation is at the forefront of our customer service. This position is responsible to the Executive Director for the overall experience of our Retreat guests. The GRS provides guests with superior customer service, ensures a smooth reservation process and facilitates a positive, memorable visit. The GRS ensures that guests are supported from the moment they arrive to the moment they leave our property.

Summary of essential job functions

  • Receives, schedules and modifies reservations for Boulder Crest Foundation guests, and keeps Executive Director abreast of reservation status and all changes
  • Manages the reservation booking engine to ensure the guest-facing calendar reflects the facility calendar, and vice versa
  • Receives incoming calls and visitors, makes referrals to appropriate staff or provides requested information
  • Organize and provide public tours of the Retreat
  • Prepares welcome baskets for guests, maintains cabin binders with up to date information and facilitates check-in/check-out process
  • Compiles guest records, numerical and descriptive information from forms, applications and other materials to be used in statistical analysis
  • Receives mail and processes donations, to include preparing correspondence, reports, and other written materials for both in-kind and monetary contributions
  • Maintains the cleanliness, efficiency and safety of the reception area
  • Maintains inventory of guest supplies and informs Executive Director of inventory needs
  • Responsible for office supply order to support operations and programs
  • Maintains cleaning schedule for contracted cleaning company
  • Completes inspections in cabins on a weekly, monthly, quarterly basis to ensure 5 star appearance
Full Job Description
Boulder Crest Foundation
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